• Welcome
  • Passenger Info
  • Claim Info
  • Detailed Info
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Akal Aviation takes passenger claims very seriously. If you have had an unpleasant experience in any way when working with us, please fill out the claim form on this page, and we'll look into it right away.

For claims involving missing property, a police report must be filed with the Kansas City Airport police, who can be contacted at 816-243-4000. The report number is not required to start the Claims process, however you will need to provide the report number to the Claims Administrator prior to adjudication.

Start a Claim

Passenger Info

Please provide information about the passenger making this claim in the form below.


Claim Information

Please provide general information about your claim in the form below.


Baggage Info

Please provide information about your damaged/lost goods below.

Passenger Screening Info

Please provide information about your passenger screening incident below.



Thank you! Your claim has been submitted. Your claim ID is . We will review your claim shortly, and will contact you as soon as we have reached a decision regarding the incident.


It looks like something went wrong. Please try re-submitting your claim in a little while. If you continue to have issues, please let us know at customerservicemci@akalsecurity.com.